General Questions
** How does the Agency ensures patient's confidentiality
** What procedure does the Agency have in place to handle an emergency
** Are its Caregivers available 24 hours a day, 7 days a week
** Who can the patient and his/her family members call with questions / complaints
** How does the Agency follow up and resolves complaints
** How does the Agency supervise the staff making the visit
** How does the Agency educate patients and / or family members on the care
being given
** Does the Agency include the patient and his / her family members in
developing the plan of care
** Do Nurses or therapists evaluate and coordinate the patient's home care need
** How does the Agency select and train its emplyees
** Do the majority of employees work directly for the Agency
** Does the Agency perform background checkc ( Police & drug )
** Will the Agency inform you of your financial responsibilities in writing prior
to giving the care
** Does the Agency supply literature describing its services, eligibility requirements,
fees and payment plan option
** How long will you have to wait for the services after requesting a visit
About Us
** Where are you located
** Is there parking
** What are your hours
** Do you charge for a consultation
** Are there any former clients I can contact about your services
